Returns & Exchanges
In the event you are not fully satisfied with the merchandise you have purchased online, you have the option to return the item(s) directly to the manufacturer. You have 30 days from the receipt of the online shipment to return any item for a replacement of same item, provided the merchandise is still tagged, unused, in original condition, and is returned in the original shipping container.
A copy of your original email order confirmation or your Packing List must be included in the box with the returned merchandise. Please indicate clearly what item(s) are being returned.
If a preprinted return label is included with the shipment’s packing slip, place it on the original shipping box for return shipment. BZ Bodyboards strongly recommends that you use a traceable method such as UPS or FedEx for return shipment in order to ensure and track the return of your merchandise. BZ Bodyboards is not responsible if your shipment is lost in return transit.
Upon the manufacturer’s receipt and verification of return, you will be issued a replacement within 5 business days, provided the items(s) were returned in the conditions stated above. All other returns are subject to approval.
Please refer to the individual item customer service contact information on your original email confirmation should you have any questions about your return. Please use the below address to send your returns:
966 Sandhill Ave.
Carson, CA 90746